Great question! We have this policy to protect the integrity of the relationship between employee owners and our customers (friends!). Instead of a little holiday gift, we always encourage friends to let our employee owners know they are appreciated and/or to let their manager know. We also always welcome emails describing your experience, we love hearing from you! Please contact us via our website WinCoFoods.com/contact and we will make sure it is shared with the appropriate team. We’re so happy to hear you have had an enjoyable shopping experience with us! We appreciate your support!